Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 2 business days
  • Europe : 1 - 2 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 5 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Gift wrapping and packaging

All jewelry comes in simple gift wrapping. Personal notes available included in the package, just let me know what you want to say!

Wholesale availability

I have a $500 minimum first order and am happy to trade out for stock that is not selling so that we can figure out what your clientele prefers.

I can send you a line sheet or you can sign up for Etsy Wholesale!

https://www.etsy.com/wholesale/browse

How do I care for my shiny sterling silver jewelry?

Minimize tarnishing and scratching by storing jewelry in a box, cloth or bag. Clean with hot water and soap and lightly polish with toothpaste or damp baking soda. Remove tarnishing with Sunshine brand polishing cloth, available at riogrande.com. On antiqued pieces, follow same procedure and then rub raised surfaces lightly with cloth. Please do not use dips or creams. Remove all jewelry while bathing and swimming- exposure to chlorine and salt weakens all metals. Please wear rubber ear nuts on ear wires to guarantee that they will not be lost.

How do I care for my oxidized black jewelry?

Minimize scratching by storing jewelry in a box, cloth or bag. Clean with hot water and soap. Please do not use dips or creams. Oxidized black pieces are lightly coated with an oil and beeswax salve, reapply if dull. Remove all jewelry while bathing and swimming- exposure to chlorine and salt weakens all metals and changes the colors. Please wear rubber ear nuts on ear wires to guarantee that they will not be lost. I am happy to repair pieces that break under normal use. Please do not hesitate to contact me with questions! Remove all jewelry while bathing and swimming- exposure to chlorine and salt weakens all metals. Please wear rubber ear nuts on ear wires to guarantee that they will not be lost.

How will my jewelry be shipped and how long will it take to reach me?

All packages ship USPS mail with tracking and insurance for the full retail amount, and signature confirmation. You can choose First Class mail, Priority Mail or Priority Express Mail.

These time frames may not be guaranteed by the postal carriers.

Shipping fees are not refundable.

Can you make your designs in solid gold?

Yes! I love to work in solid gold- contact me for a custom order and quote!

Legal imprint